Order & Shipping Guide
Payment Verification
Some payment methods require additional time for verification or settlement before payment can be confirmed. Your order will not be submitted to our distribution center until payment has been successfully verified.
Verification times vary depending on the payment method selected. For example, Same-Day Bank Payment transactions are typically settled several times throughout each business day, although settlement may occasionally occur on the next business day, particularly for payments submitted outside normal banking hours, on weekends, or during holiday closures.
If additional verification is required, replying to your order confirmation email with a screenshot of your completed payment confirmation may help us locate and verify your transaction more quickly, especially if the name on your order differs from the name associated with your payment account.
Once payment has been confirmed, your order will automatically move to Processing and be submitted to our distribution center according to our standard processing schedule.
For a complete explanation of each payment method, expected verification times, and the checkout process, please visit our Payment Options page.
Please note: Payments made using alternate or non-standard payment sources may require manual entry or be subject to their own built-in processing times.
Order Processing Times
Orders with verified payments Monday–Thursday before 1 PM EST will ship the same day. Orders with payments confirmed after 1 PM EST will ship the next business day.
Orders with verified payments on Friday before 1 PM EST will ship the same day. Orders confirmed after 1 PM EST on Friday will ship the following Monday.
Please note: We do not process or ship orders on weekends or U.S. federal/market holidays. A full list of observed holidays is provided in the Shipping Carrier Pickup section below. Orders placed during closures will be processed the next business day once our facility reopens.
You will receive a shipping confirmation email with tracking within 24 hours. Please allow up to 24 hours for tracking updates to appear.
Orders with verified payments on Friday before 1pm EST will ship same day. Orders with payments verified after 1pm Friday will ship the following Monday.
Please note: We do not process or ship orders on weekends or U.S. federal/market holidays. A full list of observed holidays is provided in the Shipping Carrier Pickup section below. Orders placed during closures will be processed the next business day our facility reopens.
You will receive a shipping confirmation email with tracking within 24 hours. Please allow 24 hours for tracking to update.
Free Shipping Policy
Free shipping is available on orders with a product total exceeding $399 after applying any discounts or coupons, and excluding taxes, payment-type fees, and other shipping charges.
This offer applies only to our standard ground shipping method and cannot be used as credit toward expedited shipping upgrades.
Please note that the total product value must exceed $399 at checkout to qualify for free shipping. Any adjustments made after the fact (such as returns or cancellations) that reduce the total product value below $399 may result in standard shipping charges being reapplied.
If you have any questions regarding our free shipping policy, please contact our customer service team:
📞 1-800-554-9760
📧 help@vigorpeptides.com
Express Shipping Policy
Express shipping is available as an upgrade for 1–2 business-day delivery, depending on carrier service to your location.
Order processing for express shipments follows the same cut-off times as standard shipping:
Orders with verified payment before 1 PM EST (Mon–Fri) ship same day.
Orders confirmed after 1 PM EST ship next business day.
No weekend or holiday processing.
Express shipping follows the same processing schedule as standard shipping, including the observed holiday closures listed in the Shipping Carrier Pickup section below.
Please note: “1–2 day delivery” refers to carrier transit time after the package leaves our facility. Transit times are provided by the carrier and may be affected by factors outside our control, such as weather or carrier delays. See the Shipping Delays section for more details.
.
Shipping Carrier Pickup
We ship via USPS and occasionally UPS. Packages are carefully wrapped and padded to prevent damage.
Our distribution center stops accepting carrier pickups at 5 PM EST on weekdays and is closed on weekends and during the holiday closures listed below.
Observed Holiday Closures
New Year’s Day – January 1
Martin Luther King Jr. Day – Third Monday in January
Presidents Day – Third Monday in February
Good Friday – Friday before Easter (market closure observed)
Memorial Day – Last Monday in May
Juneteenth National Independence Day – June 19
Independence Day – July 4
Labor Day – First Monday in September
Columbus Day / Indigenous Peoples’ Day – Second Monday in October
Veterans Day – November 11
Thanksgiving Day – Fourth Thursday in November
Black Friday – Day after Thanksgiving
Christmas Day – December 25
If a holiday falls on a Saturday, we close the preceding Friday.
If it falls on a Sunday, we close the following Monday.
If a carrier arrives outside of operating hours, packages will be held and processed the next business day when our facility reopens. We apologize for any delays caused by pickup times or holiday closures outside our control and will ship as soon as possible once operations resume.
Shipping Delays
We commit to shipping orders within one business day, but we are not responsible for carrier delays once packages are in transit.
Estimated delivery times are provided by the carrier and are outside of our control. We cannot refund shipping charges for delays caused by carrier transit times.
Liability Policy
All products are shipped FOB (Free on Board) shipping point. Title and risk of loss transfer to the customer once the package is handed to the carrier.
Optional 2.5% shipping insurance is available. If your insured package is lost or damaged, we will investigate and provide replacements once the loss is confirmed.
Without insurance, we cannot refund or replace lost or damaged orders.
Order Accuracy
We take extensive measures to ensure order accuracy through a multi-step verification and quality control process. All orders go through an initial verification followed by a second QC check, which includes photographing the order before sealing the package.
Though we are confident in our process, mistakes can occasionally happen. If you receive an incorrect or incomplete order, please contact us within 24 hours of delivery. We will make it right by replacing any incorrect or missing items.
Our goal is your complete satisfaction—if there are ever any issues with your order, reach out to us as soon as possible so we can resolve them promptly.
Returns and Cancellations Policy
At VigorPeptides.com, our commitment to rigorous quality control ensures all products meet the highest standards of purity and precision. Due to the fragile nature of our research products, we are unable to accept returns.
We strive for 100% customer satisfaction with our product quality, customer support, and delivery services. If you have any concerns or issues with your order, our support team is always ready to help.
Cancellations:
Must be requested via email before the order has shipped.
To successfully process a cancellation, you must receive a cancellation confirmation number from us prior to shipment.
Once an order has shipped, cancellations are no longer possible.
For questions or assistance with your order:
📧 help@vigorpeptides.com
📞 1-800-554-9760